What to Do If… Stuck in the Waiting Room
If you are stuck in the waiting room for more than five to seven minutes, the best course of action is to call one of our Zoom administrators. Please be aware of their time zones – you can use WhatsApp to call them without phone charges. Click here to see details on how to call over WhatsApp. .
Please call these people only as a last resort.
Alan P. +44 7770 754466 (UK. ET+5 hrs)
Claire H.+44 7783 831902 (UK ET+5 hrs)
Renee +1 714 227 5799 (PT ET-3 hrs)
PJ J +1 251-284-1456 (CT US or ET-1 hrs)
LJ +1 914 413 9772 (ET)
How does this happen?
Normal flow of control in a zoom meeting is described in Hosting a Zoom Meeting. There is also a specific process to Close a Meeting. But sometimes closing a meeting doesn’t go according to plan.
It causes problems when the Host:
- Selects “Leave meeting” (instead of “End Meeting for All”)
- Closes their Zoom window or
- Their internet connection drops
If this happens, one of the CO-HOSTS becomes the host. If there are no CO-HOSTS, then one of the participants becomes the HOST. Sometimes, that person is asleep, does not realize that they are HOST, or they are not trained, or are simply not paying attention. If the waiting room is enabled and no one is there to admit new arrivals, these new arrivals will just sit in the waiting room.
It is important to notice when the host disappears and ensure that the new HOST realizes their new role. Anytime you see the option to “End Meeting for All” unexpectedly, you should select this option or cancel and make someone else the HOST of the meeting before leaving.
These courtesies are important so that we all can enjoy Foot Steps meetings as scheduled.